2-Year Extended Warranty

Device Won't Power On: Tried charging for 24 hours, still no response. This suggests battery or power circuit failure.

Partial Function Loss: Only some LED wavelengths work, or RF/microcurrent weak despite full charge. Component failure.

Safety Features Triggered: Device auto-shutoffs immediately (thermal safety activated). Likely electrical component issue.

Physical Damage from Manufacturing: Cracks in shell, loose components, internal damage from factory error (not from impact).

What's NOT Covered: Physical damage from drops or impact, water damage from spills (unless waterproof claim was made), battery degradation from overcharging, cosmetic-only issues (scratches, fading).

1. Go to glow-tech.com/warranty-claim or email [email protected]
2. Provide order number (find in confirmation email)
3. Describe the issue in detail (symptoms, when it started, troubleshooting attempted)
4. Attach 2-3 photos showing the issue (or video if relevant)
5. Submit form with preferred contact email and phone number

Pro Tip: Be detailed in your description. "Device doesn't work" is vague. "Device powered on initially, worked for 3 weeks, then LED lights dimmed to 10% brightness despite full charge" gives our team context.

Our support team receives your claim and reviews the information. They may reach out with questions:

• • "Have you tried a different power outlet?" (troubleshooting)
• • "Did the device get wet?" (coverage determination)
• • "Is this a refurbished or original device?" (eligibility check)
• • "When was the device purchased?" (warranty verification)

Timeline: Most claims approved same-day. Complex cases (determining if damage is covered) take up to 48 hours. You'll receive email status update.

Claim Approved: You receive email confirmation with a 6-digit claim code and return label (prepaid shipping).

Return Instructions: Pack defective device in original packaging (or padded box if unavailable). Print prepaid shipping label, affix to box, drop at any shipping location.

Replacement Ships: While your defective device is in transit, we immediately ship replacement device to your address via express shipping (2-3 day arrival).

New Device Arrives: You're back to your routine with minimal downtime (typically same week as approval).

Use the prepaid return label to ship your defective device back to our fulfillment center. Timeline: You have 14 days from claim approval to return the device.

What Happens to Old Device: We inspect it for damage, test components, and either refurbish for resale or recycle responsibly (we're committed to e-waste reduction).

Your Warranty: The replacement device carries a fresh 1-year warranty (or remainder of original 3-year extended warranty if applicable). Reset the clock on protection.